Transparency & User Data Sovereignty

Privacy Policy for Mobile Protection

Our uncompromising commitment to safeguarding your identity, browsing data, and device information in accordance with personal data protection standards.

Document DetailsActive & Binding
Effective Date: June 3, 2025
Jurisdiction: Republic of Indonesia
Encryption: Norton™ Global Standard
Your data is never sold to third parties for advertising purposes.

Our Privacy Principles

Privacy is a fundamental right. We never sell your personal data to data brokers. All information is processed solely to protect your device against cybercrime.

1. Introduction & Scope of Services

This Privacy Policy applies to the digital security mobile application (the "Application") provided by the Service Provider. It explains how your data and information are collected, used, processed, and protected.

By downloading, installing, and using the Application, you confirm that you have read, understood, and agreed to all provisions of this Privacy Policy.

2. Information We Obtain and How We Use It

User-Provided Information

The Application obtains information that you provide when downloading and registering for the Application. Registration with the Service Provider is not required for basic functions. However, certain advanced features are available only after activation and account registration.

The Service Provider may use the information you provide to contact you from time to time with important information, official notices, and security promotions.

Automatically Collected Information

The Application may automatically collect certain technical data, including your mobile device type, unique device ID, device IP address, mobile operating system, internet browser type, and diagnostic information about how you use Application features.

3. Use of Location Data (Geolocation)

If you grant permission through your device interface, the Application may access your device's approximate geographic location for the following purposes:

  • Location-Based Security Services: Providing targeted warnings about risky Wi-Fi network threats in your area.
  • Analytics & Performance Improvement: Helping us anonymously analyze regional cyberthreat trends to strengthen system defenses.
  • Service Optimization: Tailoring language settings and relevant protection recommendations.

4. Third-Party Access & Service Integrations

Only aggregated and anonymized data is periodically transmitted to external service providers to support Application analysis and quality improvements.

The Application uses trusted third-party services that maintain their own rigorous privacy policies, including Google Play Services and the Norton threat intelligence engine.

The Service Provider may disclose information only when required by law, such as in response to a valid subpoena, or when necessary to protect rights, keep users safe, and prevent cyber fraud.

5. Opt-Out Rights & Data Deletion

You can stop all data collection by the Application simply by uninstalling it from your device using your phone's standard procedure.

If you would like the Service Provider to delete data you have provided, please contact our team at norton@tripleone.id.

You may also submit a request through our dedicated account deletion page.

6. Children's Privacy

The Service Provider does not use the Application to solicit data from or direct marketing toward children under the age of 13. If we learn that a child under 13 has provided personal data, we will promptly delete it from our servers.

7. Data Security Safeguards

We use industry-standard physical, electronic, and procedural safeguards to preserve the confidentiality of user information. Access is limited to authorized employees and contractors who require it to operate and develop the Application and who are bound by strict confidentiality agreements.

8. Policy Changes & User Consent

This Privacy Policy may be updated from time to time. The Service Provider will notify you of changes by updating the effective date on this page. Continued use of the Application constitutes full acceptance of the revised terms.

Questions About Privacy?

If you have questions about our Privacy Policy or how we handle your personal data, please contact our team: