Message: "Your subscription is inactive" appears in Norton 360 for Android
Applicable for: Android;Mac;Windows;iOS
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.
Pre-paid subscriptions purchased at retail or e-commerce outlets are recurring subscriptions that automatically renew after the initial term you have pre-paid at retail or e-commerce outlets. For their activation and use, you need to sign up online and save your billing details in your account. No charges occur before the day you are due to be charged for the subscription renewal. If you don’t wish to renew, cancel the renewal in your account at any time before the day on which you are due to be charged.
Still have questions?
For Norton product assistance, contact Gardanet support via WhatsApp at +628886349898 or norton@tripleone.id.
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Learn more about your automatically renewing subscription
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.
Recover Norton account password
If you've forgotten your Norton account password, you can reset it using your email address. This process involves navigating to the "Forgot Password" page on our website and receiving a password reset email. If you don't have access to your old email or don't receive the email, contact Member Services and Support.
Request a refund for an annual renewal fee
To request a refund for an annual renewal fee, you need to contact Member Services & Support. This can be done through our website, where you can select your preferred contact method and explain your request. You can also review our refund policy for more information.
