Help Center
Recover your Norton account
If you forget your username or password, you can recover it through the Norton account recovery page. Enter your registered email to receive password reset instructions. If you do not receive the email or no longer have access to your old email, contact Member Services & Support for further assistance.
External LinkError: "Incorrect vault password"
This error occurs if you enter the wrong Norton Password Manager vault password. Remember, the vault password is different from your Norton account password. To reset your vault password on an Android or iOS device, biometric authentication or Face ID is required. If you cannot recall your vault password, do not delete your vault, as all data within it will be permanently erased.
External LinkDownload and install Norton Password Manager browser extension
Norton Password Manager is a tool that helps you easily manage, secure, and access your passwords and personal information during online activities. This extension enables password synchronization across multiple browsers and mobile devices, providing a safer and more convenient experience.
External LinkExport your Norton Password Manager data
How to export data from Norton Password Manager for security purposes or manual data recovery. This process allows you to save important login information in a CSV format that can be reused in the Norton Password Manager extension. Be sure to follow the steps carefully and keep your exported file secure.
External LinkDownload your Norton product purchased from a retail store.
A complete guide to downloading and installing the Norton security product purchased from a retail store or third-party website, including steps to add the product key to your Norton account and activate protection for your device.
External LinkDelete your Norton Password Manager vault
Deleting your Norton Password Manager vault through the browser extension on Mac or Windows devices. Deleting the vault will permanently erase all Password Manager data, so this decision should be carefully considered. This guide includes steps for those who remember or have forgotten their vault password, as well as options to recover access if possible. Ensure you understand the consequences before deleting the vault.
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