Help Center
Update your personal information in your Norton account
This guide helps you update your personal information, email address, password, billing information, and email preferences in your Norton account. It also includes specific steps for regions like Japan, Korea, China, Hong Kong, and Taiwan, as well as details on managing your LifeLock membership, such as verbal password, Dark Web monitoring information, and adding members to your account.
External LinkGet started using Norton Cloud Backup.
A guide on setting up and managing Norton Cloud Backup, including steps to create backups, customize backup settings, and handle specific file types. It also explains how to monitor backup statuses and troubleshoot issues for optimal data protection.
External LinkSubmit a file or URL to Norton for review
This guide outlines the steps to report a false positive detection (file or URL incorrectly flagged by Norton) or a false negative detection (suspicious file or URL not detected by Norton) via the online submission form. It includes submission instructions for various devices and Norton versions, as well as guidelines for reporting spam or scam emails.
External LinkLearn more about the new Norton 360 app
The new Norton 360 app introduces updated features and a redesigned interface to enhance usability and functionality. Key additions include Sandbox for running suspicious files in a secure environment, Quarantine for isolating threats, and Sensitive Data Scan for identifying critical data for cloud storage. Updates like enhanced SafeCam and Email Protection provide advanced security measures, while the app’s seamless transition ensures user settings are preserved during the migration process.
External LinkDownload and install your Norton device security
Learn more about how to download and install Norton Device Security. Applicable for Windows, Mac, Android, and iOS. This guide provides step-by-step instructions to set up and activate Norton protection on your devices, ensuring complete security against online threats.
External LinkInstall Norton AntiTrack extension on your web browser
This guide provides step-by-step instructions on how to install the Norton AntiTrack extension on the Safari browser for iOS devices. By following these steps, you can easily protect your online privacy and prevent tracking on your browser.
External LinkSet up Two-factor authentication for your Norton account.
A comprehensive guide to enhancing the security of your Norton account with Two-Factor Authentication. Follow the steps to set up a primary method such as an authenticator app, mobile phone number, or security key, save backup codes, and configure a backup method to ensure secure access to your account.
External LinkUpdate your credit card information
This guide assists you in updating the credit card information linked to your Norton account. Detailed steps include updating an existing card, adding a new card, and troubleshooting solutions if you encounter issues while updating your billing information.
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