End-of-Support announcement for Norton apps on Android 8.x and 9.x
Over the coming months, devices running Android 8.x or 9.x will no longer receive any new product, service, or security updates for the following Norton apps:
- Norton 360 app or Norton Mobile Security
- Norton VPN
- Norton Clean
- Norton Family
You can continue using the Norton apps on your device with Android 8.x or 9.x. However, you will not be able to update the Norton apps to the newer releases that include product and service updates and security fixes.
For the best product and service experience, we recommend that you update your Android version to 10.x or later. Android 10.x or later provides the system updates that allow us to deliver high-quality products, services, and security for our customers in future releases.
To find and update your Android device to the latest version, follow the below steps:
The below steps may vary depending on your device and device manufacturer. Please refer to the device's help documentation for more information.
Find Android version
-
From the Home screen, tap the Settings icon to go to the settings.
-
Tap About Phone or About Device.
-
Under Android Version, you can find the version of Android that runs on your device.
Update Android version
-
From the Home screen, tap the Settings icon to go to settings.
-
Tap System and then tap Software update.
-
If an Android update is available for your device, tap Install to download and install the update.
-
Follow the on-screen instructions.
Still have questions?
For Norton product assistance, contact Gardanet support via WhatsApp at +628886349898 or norton@tripleone.id.
Related articles
Learn more about your automatically renewing subscription
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.
Message: "Your subscription is inactive" appears in Norton 360 for Android
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.
Recover Norton account password
If you've forgotten your Norton account password, you can reset it using your email address. This process involves navigating to the "Forgot Password" page on our website and receiving a password reset email. If you don't have access to your old email or don't receive the email, contact Member Services and Support.
