Stop your Norton subscription from automatically renewing
Applicable For: Android;Mac;Windows;IOS
Most of our services are offered as automatically renewing subscriptions to help our customers avoid lapses in their service. With an automatically renewing subscription, you have continuous access to your service without having to worry about expiration dates. However, if you prefer to turn off Auto Renewal, use the information below to change your renewal settings on your account page.
Stop your subscription from automatically renewing
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Sign in to your Norton account.
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On the My Account page, in the My Subscriptions tab, located below the subscription for which you want to cancel the renewal and the renewal charges, click Cancel Subscription Renewal or Manage Renewal.
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- In the Manage your plan window, next to Plan Renewal, click Unsubscribe.
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In the Manage Renewal page, select a reason according to your scenario and click Next.
- You are provided various options and offers to continue with your subscription.
If you still want to go ahead and cancel, click No thanks, cancel my subscription, and then click Next. - The confirmation message is displayed. Please allow up to 24 hours for this change to appear in your account.
For Japan, Korea, China, Hong Kong, and Taiwan:
If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to turn off Auto Renewal for your subscription.
If your order number starts with SY or NS, visit the below link to turn off Auto Renewal for your subscription. You will need your "original order number" and email address or phone number that was used when you ordered.
*Your original order number is in the email that we sent at the point of the first purchase completion.
Japan | Korea | China | Hong Kong | Taiwan
Here are a few things you should know if you stop your subscription from automatically renewing:
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Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
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It typically takes a few hours from your request for the change to take effect.
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Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
If you have already been charged and want to request a refund, please contact Member Services & Support.
Need more help?
Still have questions?
For Norton product assistance, contact Gardanet support via WhatsApp at +628886349898 or norton@tripleone.id.
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You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.
Message: "Your subscription is inactive" appears in Norton 360 for Android
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.
Recover Norton account password
If you've forgotten your Norton account password, you can reset it using your email address. This process involves navigating to the "Forgot Password" page on our website and receiving a password reset email. If you don't have access to your old email or don't receive the email, contact Member Services and Support.
