Help Center

Norton Family blocks access to a website from the allowed category

Learn how to resolve the issue when Norton Family blocks access to a website from an allowed category. This guide provides steps to configure web supervision settings, add websites to the allowed list, and ensure seamless browsing for your child while maintaining parental controls.

Unable to add another computer to your Norton Family account

Resolve the issue of being unable to add another computer to your Norton Family account. This guide provides step-by-step instructions for uninstalling and reinstalling Norton Family, as well as configuring user accounts to ensure parental controls are properly set up.

Download and install Norton VPN

Learn how to download and install Norton VPN on your Mac, Windows, Android, or iOS device. This guide provides step-by-step instructions to help you set up Norton VPN and protect your online activities.

Renew your expired Norton subscription.

Provides solutions for issues where the Norton product shows expired status despite a valid subscription, including steps to address excessive VPN usage and how to renew or activate Norton 360.

Set up Two-factor authentication for your Norton account

Enhance your Norton account security by adding an extra layer of protection through two-factor authentication. This feature requires both your account password and a unique verification code, ensuring secure access to your account even in challenging scenarios.

End-of-Support announcement for Norton apps on Android 8.x and 9.x

Learn about the end-of-support announcement for Norton apps on Android 8.x and 9.x. Discover which Norton apps are affected, the implications for users, and recommendations to update your Android device to version 10.x or later for continued product and service updates.

Fix problem accessing a specific website when connected to Norton VPN

Message: "Internal Error: We were unable to verify your subscription ..." in Norton VPN

Steps to fix subscription verification issues in Norton VPN by restarting your computer, uninstalling the app, and reinstalling it.

Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."

This guide assists you in resolving issues that may arise while configuring or connecting to VPN using Norton products on Mac or Windows devices. With detailed steps, the guide covers common troubleshooting for connection errors, driver configuration, and network reset. Additional solutions are provided based on error codes to ensure the VPN operates smoothly.

Stop your Norton subscription from automatically renewing

To stop Norton subscriptions from automatically renewing. It includes detailed steps for disabling Auto Renewal, important information about what happens after cancellation, and options for users in specific regions like Japan, Korea, and China. Additionally, it provides guidance on requesting refunds for already charged subscriptions.